Lifetime Jewelry Warranty
Limited Lifetime Warranty Terms
All Sinister Silver Co. Jewelry is crafted from the finest in materials available and each piece is guaranteed for life against defects in materials or workmanship. We stand behind our build quality. This warranty is void if the jewelry piece has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship. If our products do not conform to this guarantee, Sinister Silver Co. shall either repair or replace the defective product. Lifetime guarantee does not cover damages due to normal wear and tear, or abuse and needs approval from Sinister Silver Co.
In the event something seems like it is taking extra time to arrive? Contact us using the Facebook messenger button (bottom left on pages) or the email button (bottom right on pages). We will look into it and get you a prompt answer. Approaching PayPal with a claim before we have a shot is going to severely limit what we can and will do for you. We are here to help. You can also see some information direct from PayPal's updated return and refund policy just below. Thanks for your understanding.
UPDATED PAYPAL BUYER PROTECTION POLICY
Effective date: April 29, 2019
1. General The PayPal Buyer Protection protects the Buyer if an item purchased has not been shipped (“Item Not Received” or “INR”) or if a shipped item is significantly not as described by the Seller (“SNAD”); see Section 4. for details. As soon as the Buyer files a Claim for PayPal Buyer Protection, PayPal will review the Claim and may ask both Buyer and Seller to provide additional information to settle the case. 2. Eligibility In order to qualify for PayPal Buyer Protection in addition to the conditions of Section 5 the following requirements must be met: 3.1. Purchase paid with PayPal Services The Buyer has purchased an item and paid for it using the PayPal Services. 3.2. Eligible transactions Purchases of most goods and services are eligible (including travel tickets, intangible items such as rights of access to digital content and other licenses), **************except for the following transactions: ◦ Purchases of "custom made items" (unless they are claimed to be INR) “Item Not Received”, ◦ Purchases of items equivalent to cash (including, without limitation, stored value items such as gift cards and pre-paid cards), ◦ Personal transactions, ◦ Purchases of real estate (including, without limitation, residential property), ◦ Purchases of any interest in a business (including, without limitation, any items or services forming part of a business or corporate acquisition), ◦ Purchases of vehicles (including, without limitation, motor vehicles, motorcycles, aircraft's, and boats; except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hover boards), ◦ Purchases of goods and services prohibited by the PayPal Acceptable Use Policy, ◦ Purchases of industrial machinery used in manufacturing, ◦ Gambling, gaming, and/or any activity involving a chance to win a prize, ◦ Payments made in respect of financial products and investments, ◦ Payments made to state-run bodies (except for state-owned enterprises) or traders acting on mandates received from state-run bodies, ◦ Donations, ◦ Purchases of items which you collect in person or arrange to be collected on your behalf (including at a retail point of sale) and which you claim to be INR, ◦ Payments made in respect of gold (whether in physical form or in exchange-traded form), and ◦ PayPal Mass Payments transactions.